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Refund policy

At COS HM, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be occasions when you may need to request a refund. Our refund policy is designed to ensure a fair and transparent process for all parties involved. Please read the following refund policy carefully:

  • Eligibility for Refunds:

Refunds may be requested for eligible products within 7 days from the date of purchase.

To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

  • Refund Process:

To request a refund, please contact our customer support team at with your order details and reason for the refund request.

Our customer support team will review your request and may require additional information or evidence, such as photos, to process your refund.

Once your refund request is approved, the refund will be processed in the form of a COS HM wallet credit, coupon, or gift card, depending on your preference.

  • Refund Method:

Refunds will be issued in the form of a CO SHM wallet credit, coupon, or gift card, as selected by the customer.

Please allow 4 business days for the refund to be processed and reflected in your COS HM account.

  • Non-Refundable Items:

Certain products may not be eligible for refunds, such as personalized items or products that have been opened, used, or damaged by the customer.

  • Shipping Costs:

Shipping costs associated with the original purchase are non-refundable.

Customers are responsible for the return shipping costs unless the refund is due to an error on our part or a defective product.

  • Restocking Fee:

A restocking fee may apply to certain returns, and this will be deducted from the refund amount.

  • Refund Disputes:

If you believe that you are entitled to a refund but your request has been denied, you may escalate the matter by contacting our customer support team for further assistance.

  • Changes to Refund Policy:

COS HM reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or app.

By making a purchase on COS HM, you acknowledge and agree to abide by this refund policy. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.

Thank you for choosing COShm for your beauty needs. We appreciate your business and strive to ensure your satisfaction with every purchase.