At COS HM, we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to provide clarity and transparency regarding the cancellation process. Please review the following policy carefully:

• Order Cancellation:

You may request to cancel your order within [insert number] hours of placing it. After this period, orders cannot be cancelled as they may have already been processed for shipping.

• Cancellation Process:

To request a cancellation, please contact our customer support team at support@coshm.in with your order details.

Our customer support team will review your request and process the cancellation if it meets the eligibility criteria.

• Eligibility for Cancellation:

Orders are eligible for cancellation if they have not been processed for shipping or fulfillment.

If your order has already been processed, it cannot be cancelled, and you may need to initiate a return or refund request after receiving the products.

• Refund for Cancelled Orders:

If your order is successfully cancelled within the eligible timeframe, a refund will be issued to your original payment method.

Please allow [insert number] business days for the refund to be processed and reflected in your account, depending on your payment method and financial institution.

• Non-Cancellation of Shipped Orders:

Once an order has been shipped, it cannot be cancelled. You may need to initiate a return request upon receiving the products if you wish to cancel the order.

• Changes to Cancellation Policy:

COS HM reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or app.

By placing an order on COS HM, you acknowledge and agree to abide by this cancellation policy. If you have any questions or concerns regarding our cancellation policy, please contact our customer support team for assistance.

Thank you for choosing COS HM for your beauty needs. We appreciate your business and strive to ensure your satisfaction with every purchase.